Returns

If you are not satisfied with your purchase, you may return it for a refund. We will issue a refund to your original form of payment for items returned within 30 days of purchase. All returned items must be in their original condition.

To Return a Physical Product:

Contact our customer service team at custserv@hartenergy.com or (713) 260-6442 to process your return.

Please Note: You will be required to pay for return shipping. Shipping charges are non-refundable.

Upon shipping your return, please allow 5-7 business days for our team to receive your return. We will refund your purchase within 1-2 business day, however it may take your bank 3-10 business days to process the refund.

To Return a Digital Product:

Digital products are eligible for refund if they meet one of the following conditions: (1) download issues (if the product cannot be downloaded properly), (2) major defects (if the product has unexpected errors).

Contact our customer service team at custserv@hartenergy.com or (713) 260-6442 to process your return. We will refund your purchase within 1-2 business days, however it may take your bank 3-10 business days to process the refund.